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Higher Education Quality and Standards Handbook

Table of Contents for Higher Education Quality and Standards Handbook Should further information be required please do not hesitate to contact us. Department Contact: Quality and Standards – Higher Education Room 3H06 University Centre Telephone 01472 311222 ext. 1411

Appeals and Complaints

  1. Concerns and complaints by students (Please see student policies on Moodle for a current copy)
  2. Academic appeals
  3. Complaints Policy (Comments, Concerns and Complaints form CC1)

Assessment Processes

Programme Review and Evaluation

Quality Assurance & Teaching

The Quality Assurance & Teaching section in our Higher Education Quality handbook provides information and guidance on the HE Observation of Teaching and Learning process. These guidelines are intended to act as a mechanism in which to better understand the robust approach taken within the Institute with regards to enhancing the quality of teaching and learning in higher education. Through a process of observing tutors in practice, the Institute is better equipped to govern the quality of the student experience, support tutors in delivering high quality, innovative teaching and learning and promote continuous improvement across its faculties.

The HE Teaching, Learning and Scholarship Committee terms of reference and minutes of previous meetings are also included. The Committee provides direction for teaching, learning and scholarship activities, acting as a proactive and operational body for enhancing teaching, learning and scholarship matters, including quality enhancement and sharing of good practice.